Not very confident after talking to support
After several calls with the support team, I found myself less confident about resolving my issues than before. The instructions were straightforward in theory, but the actual steps seemed inconsistent and sometimes contradictory. The phone reps gave detailed explanations but did not always follow up with clear next actions or confirmations. This lack of certainty meant I was unsure if I had performed each step correctly. Though the waiting time for callbacks was reasonable, I felt that the process didn't build my trust that problems would be fixed efficiently. Overall, the calls covered all the problem points and the staff were responsive, which I appreciate, but by the end I was still uncertain about how to move forward with some features in the software. The experience left me feeling that more clarity and confidence from support agents is needed for users to feel fully assured during troubleshooting.