Not very confident after support experience
I’m not feeling very confident after using the WFHI support and communication channels. It did the basic job of guiding me through some parts of the software like the dialer and database, but I often found the telephonic support lacking in urgency and clarity. Sometimes I had to wait longer than I wanted on calls, and the responses didn’t always address my issues fully. The automatic updates did work fine and made the software feel a bit more polished over time, which is one positive I’ll admit. However, the onboarding flow wasn’t very seamless either, which left me with some doubts about fully mastering the system. For me, the process felt like it could have been more reassuring and thorough to really build confidence. While invoicing and the initial signup were fine, the ongoing help did not quite live up to what I hoped for, leaving me uncertain about how ready I am to use the platform extensively.