Not the smoothest onboarding when things went wrong
So, honestly speaking, I faced a bit of a rough patch during the training and onboarding when something went wrong with my account setup. I think it was at the stage of configuring the dialer system when I encountered an error that I didn’t understand. I reached out for support hoping to get clear guidance, but the response I got wasn’t very helpful or timely. It felt like they were not fully prepared for this kind of situation. Apart from that, the rest of the training was okay, but this glitch really threw me off a bit. So if I were to put it simply to a friend, I’d say the onboarding was decent until a specific problem arose that didn’t get resolved quickly, causing some frustration. I’m still figuring out if the rest of the software will be easy to use after all this, but that moment gave me pause. Maybe with better handling of unexpected issues, it could be improved a lot.