not the smoothest experience when things went wrong, honestly
I’d say my experience with wfhi’s sales and pre-purchase process was a bit frustrating when things didn’t go as expected. Initially the sign-up was clear and the invoicing straightforward, which I appreciate. However, when I encountered an issue with accessing some features after payment, the response wasn’t very quick or helpful. Telephonic support took longer to connect than I anticipated and during the call the explanations felt a bit vague. On the positive side, the software itself ran fine once I got access and the automatic updates didn’t disrupt my workflow. Still, the hassle around fixing the initial problems made me think twice about relying on them exclusively. I understand that glitches happen, but the handling felt slow and that’s important for me when managing my work time. The calling tools worked fine and training was decent, but the support system’s delay was hard to overlook. So overall, I’d say the experience was a mixed bag and I’d advise being prepared for possible delays in resolving issues if you choose to go through this process.