not the right support hours for my work schedule
You really need to rethink your support hours because for someone like me, who works mostly in the evenings, the telephonic help just isn’t available when I need it the most. I tried reaching out a couple of times after my scheduled work hours and there was no one to answer my questions or help with the dialer and database issues. During the daytime, sure, support is okay and fairly helpful, but that’s not useful for everyone’s work patterns. Given the asynchronous nature of remote working, your support timings should better reflect the diverse schedules your users have. Signing up was fine and the training materials are adequate, but when you’re stuck late and can’t get assistance, it really hampers the experience. Honestly, I wouldn’t recommend this if you need any reliable support at odd hours. It feels like you’re ignoring those who work beyond typical office timings and that’s quite disappointing.