Not the right fit if you want a smooth stepwise process
The support communication steps seemed random and not really in a logical order. Sometimes I was asked to do things before being told why or how they would help, which made the whole process feel confusing at times. On the other hand, when finally the support helped, it was valuable and the team was friendly. So it could work if you are patient and flexible. But if you want a clear, step-by-step guide with things happening in sequence, this might not be best for you. Overall, the experience was mixed: helpful at times but frustrating at others. For someone used to rigid instructions and predictable processes, this support setup will not suit. However, if you don’t mind figuring out some steps yourself and can handle unclear initial directions, you might find some benefit. I appreciate the effort they put in, but the ordering and communication flow need improvement for me to recommend it easily to everyone.