Not the right fit for my actual working hours
I tried to use the support and communication services during times I normally work, but it really didn’t match my availability. The support hours didn’t align well with my schedule, and I found myself waiting longer than expected to get help. This mismatch caused frustration because I needed timely guidance to use the dialer and database features effectively across my workday. While the training was accessible, I needed real-time support when I was actively using the software, which I couldn’t get easily. Despite the politeness of the support staff and their willingness to assist, the timing was off for me, making it difficult to solve issues promptly. I wouldn’t want to recommend this if you have similar working hour constraints and need synchronous help. It felt like the service was designed without considering varied time zones or flexible schedules, which is important for remote workflows.