Not the best fit if you want everything ready-made
You might want to reconsider if you expect a fully hands-off training and onboarding experience because mine did not quite match my expectations. I anticipated more guided walkthroughs and detailed live sessions, but what I found was a basic framework for onboarding, leaving a lot to figure out individually. The initial sign-up was straightforward, and I received invoices without major issues, but the training materials felt somewhat generic. This approach could suit highly self-motivated learners who don't mind exploring and experimenting with the calling tools and the dialer to make them work. On the other hand, if you prefer a step-by-step process with all aspects laid out clearly, including database configuration and integration, this might not work well for you. The automatic updates kept the software current, which was positive, but they did not ease the learning curve. Telephonic support was somewhat helpful, but since I had to lean on it more than I wanted, it felt like the system expected users to be quite independent. Overall, I would say this service fits those ready to invest time and effort into customizing their workflow itself rather than those seeking a turnkey solution.