not sure why the steps were jumbled up like that
I was expecting the onboarding and training to follow a logical order but it didn’t really happen that way and that surprised me a lot. The training started with some of the basic software operations but then jumped ahead to advanced features I wasn’t ready for. It felt backwards because I was still figuring out sign-up and setting up my user profile when they started showing the dialer and database usage. I also found the invoicing and payment part a little late in the process which added to the confusion since that’s pretty important at the start for me. Support was okay but I wish the training was organized a bit better to avoid jumping around. On the plus side, the automatic updates kept the software current and they didn’t interrupt me. Overall, I’m left questioning why the steps were not in a more sensible order to match how people actually use the system.