not sure when the training would have really clicked
You provided a detailed onboarding flow and a series of training modules which I appreciate, but frankly it left me with more questions than confidence at the end of the process. The pacing felt off—some parts went too fast, while others dragged on without clarifying key functionalities I needed to understand. The dialer training was especially confusing because the examples did not match the latest version of the software I accessed, leading to a disconnect that wasn’t resolved by automatic updates. I reached out to telephonic support for assistance but felt the responses were generic and didn’t address the specifics I was concerned about, which added to my hesitation. Even the database management segment seemed overly complex given the time allowed for practice. The sign-up and payment screens worked fine, but that doesn’t compensate for the uncertain feeling throughout the initial experience. I know that with more self-study I might grasp the software better, but you should consider improving your onboarding materials to build stronger confidence for your customers from the start.