Not sure if I would go through this again
I've tried out the support and communication channels offered by WFHI, and honestly, my experience left me quite frustrated when compared to what I had used before. Initially, I presumed that switching to their service would improve my workflow with better assistance and faster problem solving. However, the support team, while polite, seemed less responsive and less knowledgeable about their own software's intricacies when I faced technical issues with the dialer and database functions. Before, I used another platform where the updates happened quite seamlessly and support calls were more to the point. Here, I found myself repeatedly explaining the same problems, and the resolutions took longer than expected. The training and onboarding, which I hoped would prepare me well, seemed inadequate compared to my previous experiences. As a result, I kept running into unexpected bugs that weren’t documented well, and I missed the sense of confidence I once had. Reflecting on this, I am not certain I would choose to invest in the same WFHI package again. While some features were promising, the level of communication and support didn't align with my needs. I might consider alternative tools or methods next time to avoid repeated delays and confusion. Of course, others might have different experiences, but from my standpoint, this was not a smooth transition.