I completed the training and onboarding for the WFHI software but came away not fully confident in m

I completed the training and onboarding for the WFHI software but came away not fully confident in m

I completed the training and onboarding for the WFHI software but came away not fully confident in my abilities to use all the features independently. While the training covered the basics, I found some parts rushed and others unnecessarily repetitive, which was frustrating. The calling tools and the dialer introduced some complexity I wasn’t sure I grasped by the end. I appreciated that the invoicing and payment process was handled clearly, with no hassles there. Automatic updates felt unpredictable at times, sometimes interrupting the flow when I was using the software. I did reach out to telephonic support a couple of times, but although they were polite, it wasn’t clear they fully resolved my questions. Overall, the onboarding didn’t do enough for me to feel comfortable relying on the system on my own, and I’d hesitate before committing to do the whole training again unless it was improved. For now, I think I might try to learn more on the side rather than repeat the formal onboarding course given how it was handled.