Not sure if I would do billing here again
I have some reservations about the billing and payment process with the WFHI software. While the software itself is fine, the clarity around invoicing and the payment steps left a lot to be desired. Initially, I thought signing up would be straightforward, but the explanations were not as transparent as I hoped. They provide telephonic support, but I found myself waiting on calls too often just to get basic questions answered about my invoices. The automatic updates did not clarify the billing adjustments well either, leading to some confusion. That said, the actual payment gateway was secure and worked fine without glitches. What bothered me more was the lack of clear guidelines about recurring payments and how adjustments reflect on upcoming invoices. The onboarding did not prepare me well enough on this front, which I think should have been improved to avoid misunderstandings. Overall, while the software and training have their strengths, I would hesitate before recommending or choosing this platform again just based on my experience with billing and payments clarity.