Not sure if I will need help next time but hopefully no
I’m quite happy with access to the software so far, though sometimes I wonder if next time I’ll need to call support or not. The sign-up process was simple enough and the payment invoice came through promptly, which I appreciated. When I started using the calling tools and dialer, it worked well with minimal waiting, but I did notice that some labels in training were a bit vague, so I had to guess a couple of features. The automatic updates were seamless and didn’t affect my workflow at all. The database integration fitted into my usual hours without complaint. What was missing for me though was maybe a quick refresher or a little tip guide for future updates, as it’s not always clear what changes were made. If they had that, I think I would feel more confident not needing support again. So far it’s been easy enough, but I expect some learning curve if the software changes substantially again. I’m guessing I will use it regularly, hoping that I won’t need to call for help again, but the support line is reassuring either way.