Not sure if I'll need to ask again, but I probably will
Honestly, the pre-purchase sales process was a bit underwhelming. When I first signed up and had a ton of questions, the reps weren’t very proactive or clearly informative. They did answer, sure, but it felt like I had to keep nudging them to get proper explanations. I guess I could grant that the payment and sign-up process itself was straightforward enough — no major issues there. But the info about the software’s features and the onboarding steps felt scattered and not super clear before actually trying it out. It left me unsure about what exactly I was getting into, which made me hesitate more than once. This experience makes me think I’ll probably need to reach out again next time I renew or upgrade, because I can’t really rely on having it all clear upfront. Hopefully, next time their sales or customer care might be more on point. I’ll keep my fingers crossed. The software itself seems decent, but the sales pitch could definitely use a boost in clarity and friendliness if they want me to feel better about staying on board.