Not sure if I’ll need support the same way again or not
At first, I was a bit unsure how well the support system would meet my needs, especially since the software felt fairly complex initially. During the first contacts, some answers felt a little unclear, possibly because my own questions weren’t completely precise either. Over time, though, I noticed that support was generally responsive, though not always instantly. The dialer tool sometimes gave me trouble early on, and I had to rely on calls for help more than I expected. I’m weighing if I’d want to repeat that aspect again. On the other hand, the onboarding and training felt well organized enough to get me started without too many hiccups. I’m still deciding whether the software matches my style well or if I’ll switch platforms after this phase. Payments and invoicing went fine with minimal issues, which was a relief. So, while support had moments of helpfulness, the overall experience was a mix, leaving me thinking if I want similar back-and-forth next time. Still, I appreciate the effort and am not dissatisfied, just unsure about future reliance on telephonic support under pressure.