Not sure if I'll need help next time but the outcome was just okay
The process from sales to pre-purchase didn’t quite click with me. The steps were mostly understandable, but I had some trouble figuring out the sequence on my own, especially around the database and calling tools. I got through the onboarding and training eventually, but it didn’t feel as smooth as I hoped. The sign-up and invoicing went fine, and I appreciated that part of the experience. However, I’m unsure if I’ll be as self-sufficient next time without reaching out for help again because I felt the instructions could have been clearer or more thorough in parts, particularly when navigating between features. Telephonic support was decent but didn’t fully bridge the gaps for me. The automatic updates worked quietly in the background without issue, which was a positive. So while I ended up making some progress, it was a bit of a clunky journey that left me wondering if the next time will be easier.