Not sure if I’d try their support again
When I reached out to WFHI’s telephonic support, I wasn’t prepared for how much repetition and waiting would be involved. Each time I called, I found myself reiterating my issue multiple times because it felt like I was being transferred without proper handoffs. The wait time on the phone was often longer than I had expected, and I ended up spending a significant portion of my day just waiting to speak with someone. While I will give credit that once I got through to a knowledgeable agent and they understood my issue, the advice was somewhat helpful, I felt the overall support experience was frustrating. It was difficult to get resolution quickly, and the repeated explanations made the process drag on unnecessarily. I am also slightly wary about reaching out again in the future, since the last few times left me feeling that I might face the same delays and back-and-forth. On the other hand, the sign-up and payment process were smooth and professional, which is one part of the service that worked well. But for support specifically, I’m unconvinced that I’d want to rely on it the next time I hit a problem, given the time and patience it demanded.