not sure if i'd try their support again
Thinking about the telephonic support, I had higher hopes based on what I used with other services before. The person on the line was polite but not very clear, and ended up making some things more confusing for me instead of less. I’m used to faster, more straightforward assistance, so this felt off. The automatic updates were something I appreciated though since they didn’t require manual intervention and kept the software current. When I think about whether I would contact support again, I’m hesitant because of that unclear help I got. Training was a bit better, at least it laid out the general steps without too much jargon. Overall, the sign-up and invoicing were smooth and as expected but when it comes to communication and help, it doesn't match my previous better experiences. All said, I might try support once more if necessary but wouldn’t count on it too much.