Not sure if I’d start again after this delay
When I first began the billing and payment process, I was hoping it would be straightforward and quick, but unfortunately that wasn’t quite the case. It took a surprisingly long time before I could get everything rolling, which led to several frustrating calls with the support team. While the people on the phone were polite and did try to help, the back-and-forth definitely slowed down the onboarding. The invoices weren’t sent in the expected timeframe, and each time I thought everything was set, a new snag popped up. More clarity in the sign-up and invoicing stages might have helped avoid some of this confusion. I was also waiting for automatic updates that were supposed to optimize the system for new users, but those didn’t seem to resolve the issues I faced quickly enough. Setting up the dialer and the database features felt more complicated than I’d anticipated given the initial promises. Taking these hiccups into account, I’m hesitant to say I’d want to go through the same process again soon without improvements. The delays and waiting times made the start more stressful than necessary, and I think the whole billing and onboarding part could use significant streamlining to meet user expectations better in the future.