Not sure if I’d go through the same onboarding again
My experience with WFHI's training and onboarding required more self-navigation than I expected. The initial setup instructions were somewhat brief, so I ended up figuring out several processes on my own. While the training modules covered core features, some practical aspects were missing, and the lack of real-time walkthroughs made it slower to grasp the workflow. The dialer tools and database setup were okay but could definitely benefit from clearer step-by-step guidance. Although telephonic support was available, I found wait times longer than I hoped when I needed immediate help. Given these factors, I’m hesitant about repeating this onboarding process unless improvements are made in providing more hands-on assistance from the start. Overall, I wouldn’t say it was terrible, but definitely could have been smoother and faster for a new user like me.