Not sure if I'd go through the process again
The training and onboarding process was lengthy, involving quite a bit of repetition which made it feel drawn out. I found myself waiting between modules more than I expected, which disrupted momentum. The initial steps for software access were not that smooth, and the documentation sometimes repeated the same points without adding clarity. The dialer and calling tools worked without major issues, so that was one positive aspect. The database feature was functional but nothing exceptional. Automatic updates happened in the background, which was fine. Telephonic support was available but I sometimes had to wait on hold, which was inconvenient. I also felt that payment and invoice steps took longer than necessary with unnecessary confirmations. Considering all this, I’m not sure if I would commit to going through the whole process again since it involved more waiting and repetitive training than I was comfortable with. There is room for making the onboarding more focused and efficient so users can get started without these delays or redundancies.