2 out of 52 of 5Verified customerSupport and communication
Not sure if I’d do it again, support was patchy
Honestly, my experience with WFHI support and communication was a bit of a mixed bag, so I'm not sure I'd jump back into it next time without hesitation. The telephonic support was okay at times, but other times I was left waiting or didn’t get thorough answers, which was frustrating. They tried to be helpful, but it felt a bit like hit-or-miss. The payment and invoicing process was fine and straightforward, so at least that part didn't add to my stress. The software updates were smooth as well, which was one bright spot. Overall, while some parts worked decently, I’d think twice before relying on this level of support again because it didn’t fully meet my expectations and left me wondering if future issues would be handled better.