Not sure if I'd choose this again
I found the support and communication pretty unreliable overall. While the telephonic support was somewhat helpful on rare occasions, I never really felt fully confident by the end of the process. Sometimes the responses came late or were not clear enough to resolve my doubts efficiently. Getting through the priority assistance was also a bit of a challenge, as the waiting times varied without explanation. I appreciate that the software itself was mostly functional, and the database feature worked as expected. However, the uncertainty in communication made using the product stressful at times. The onboarding process seemed okay but too rushed to cover all important aspects in detail. Because of this, I am hesitant about using WFHI again, especially if support responsiveness is critical for me. The invoicing and payment procedures were straightforward, which was one positive aspect. Yet, the inconsistent communication overshadowed much of the experience. I think improving clarity and speed in support would make a big difference, but as things stand, I’m doubtful I’d repeat this experience soon.