Not sure I would do it again, explanation was unclear
My experience with support and communication has been somewhat disappointing mostly due to explanations not being as clear as I needed. Initially, when trying to set up the dialer and understand the database feature’s integration, I found the guidance too vague, which made me struggle to get these components working properly. Although the telephonic support was polite and willing to assist, the technical clarity was lacking, and often I was left confused about steps. The training material seemed helpful in theory, but didn’t fully answer the questions I had when actually working through setup. Payment and invoicing were straightforward enough, but beyond that, the communication felt incomplete. I did appreciate that the automatic updates did not disrupt the workflow, so there was some convenience there. However, given that clear explanations are critical to getting value out of such software, I’m hesitant to say I would repeat this experience if I had the choice. It did the basic job but fell short in delivering confidence via clear instructions or consistent support follow-through, which I would need if I were to invest in remote workflow software again.