Not sure I would choose this again given how much was DIY
The sales and pre-purchase experience was frustrating because it felt like I had to figure out most things on my own. Documentation was scanty, and the support I expected during the sign-up and payment was minimal until I persistently called. There was little proactive guidance about what the software could do or the training timelines or how invoicing worked. I ended up spending a lot of time searching for resources and asking questions that could have been answered upfront. While I can see some parts of the software itself are okay, the lack of handholding during pre-purchase made me hesitate over continuing with WFHI. If I was to do it all again, I might look for an option where the initial stages aren’t so self-service heavy. I grant that the software eventually shows its features, but starting out is unnecessarily complicated with unclear communication. The time spent clearing basic doubts diminished the overall value of what should be a smoother introduction. So, no, I wouldn’t likely choose to go through the same process again without major changes.