Not sure I’ll do it again

I started by searching through the support section to find basic info about setting up the dialer. It took a long time because the categories weren’t intuitive. Then when I called the helpline, the representative wasn’t very clear and seemed to transfer me several times before I got the right answer. I appreciated that the database feature was at least reasonably explained in the training videos, which I accessed next. But overall, I’d say the communication channels made this more frustrating than it needed to be. Because of that experience, I’m not confident I’ll go through this onboarding again anytime soon, even though the software itself seemed okay.