Not sure I'd want to go through this training again
Having tried the training sessions offered here, I must say they did not quite meet my expectations compared to other online courses I have taken. The onboarding was slower than usual, with several parts feeling less organized and user-friendly. It wasn’t clear at times how to access certain modules, resulting in confusing delays that I did not face before. While some training modules were informative and the call database tool overview was comprehensive, I found that the pacing was inconsistent and sometimes the technical jargon was overwhelming without enough practical examples. I also found the interface less intuitive than platforms I previously used, which reduced my confidence early on. The support during training was courteous but not always quick to resolve questions. Because of these reasons, I am hesitant to recommend this training or to pursue another session from the same source. I believe that if improvements are made in clarity, navigation, and responsiveness, the experience can be better. However, given my comparison to previous onboarding programs, I would probably look elsewhere next time rather than repeat this particular training.