I contacted support a few times during my first week using the software, as I was setting up the dia

I contacted support a few times during my first week using the software, as I was setting up the dia

I contacted support a few times during my first week using the software, as I was setting up the dialer and figuring out how the database integrates with the workflow. The response time was generally slow, which was frustrating since I wanted to keep moving forward without too much delay. However, once I did get through, there was one occasion when the agent quickly understood my problem about the calling tools and gave clear instructions. Aside from that, most replies lacked thoroughness and left me having to figure out a lot by myself. The onboarding flow also felt a bit patchy; some steps weren’t clearly explained and I had to search around in the dashboard for answers. While I appreciate the automatic updates aimed at improving features, they sometimes caused confusion because new layouts popped up unexpectedly without much warning or guidance. The telephonic support felt patchy overall, and while I might have some moments where it helped, I'd hesitate to rely on it again. For invoicing and payments, the sign-up was straightforward but the rest of my experience left me uncertain about continuing with the service at this stage. It’s a mixed bag, and I’m not sure the support side is quite there yet to inspire confidence in navigating any further issues.