Not sure I'd rely on support again anytime soon
I found the telephonic support somewhat inconsistent during my time using the software. For the most part, when I did manage to connect with someone, the representatives were polite and tried to assist. However, delays and occasional miscommunication made it feel like I was bouncing from one person to another. The automatic updates sometimes altered settings unexpectedly, requiring more calls to support. This cycle became somewhat frustrating over time. On the plus side, the database feature did work as expected and helped streamline my workflow, which was a saving grace in a rather uncertain experience. Still, the reservations I had about whether I'd patiently go through this process again remain, and I'd approach future support with caution.