Not sure I’d opt for this support again
After using WFHI’s support and communication a while, I feel I had to do quite a lot of figuring out on my own. The initial training covered the basics but left gaps where I needed to search for explanations myself online. When calling for telephonic support, the responses sometimes didn’t fully address my questions or required repeated follow-ups. The software itself updated automatically, which was fine, but the lack of real-time chat or quicker, more detailed help made resolving issues slow and occasionally frustrating. Although the billing and payment processes were mostly clear, my uncertainty about some invoicing details stemmed from limited proactive guidance. Overall, while I appreciate the available assistance, I think another round of training or improved communication tools would make it more worthwhile. Given this experience, I hesitate whether I would use WFHI’s support services again if I had a choice.