Not sure I'd do it again after this onboarding experience
When I started the training and onboarding, I expected clear step-by-step guidance with the software workflows. However, what I actually got was mostly having to figure things on my own, which was frustrating. Unlike other platforms where onboarding walks you through each tool, here it felt incomplete and I wasted time searching for answers. For example, the dialing tool setup wasn't explained well, and I spent days trying to get it right. Even the database feature required a lot of trial and error, contrary to my expectation that these basics would be covered during training. Compared to other services I've used before, WFHI's onboarding fell short in providing a smooth start. Given how much self-navigation was necessary, I doubt I'll go through this same process again without more support. I wanted a more guided experience to get me productive sooner, but this felt more like self-teaching than training, which really lowered my enthusiasm.