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WFHI review

Not sure I'd choose this again

2 out of 52 of 5Verified purchaseSupport and communication

Not sure I'd choose this again

So I ran into quite a few bumps with the support team here. At first, I thought, maybe it's just a slow day, but it kept dragging on. Every time something went wrong with the dialer — and trust me, it happened a lot — getting them to actually understand my issue felt like pulling teeth. They do pick up the phone quickly, and that's nice, but the advice I got was mostly generic and didn't really solve my problem. I was left juggling between screenshots and repeat calls. The update process seemed to introduce more glitches than fixes, which was frustrating. To their credit, the onboarding interface was fairly straightforward, and I could manage signing up without much fuss. But all this hassle with telephonic support made me wonder if I want to put myself through it again. I might look for other options before coming back, honestly. If you don’t mind the back-and-forth and waiting on help that might not quite get your situation, this might be okay. But I’m not feeling confident enough to say I'd do this all over again.

Naina BhardwajSikkim, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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