Not sure I’d buy it again after this experience
I’ll start by saying the sign-up and billing was the only part that seemed straightforward and didn’t give me much hassle. When it came to actually understanding how to integrate the database with my workflow and use the calling software, I honestly felt left to figure things out myself a lot. Some parts of the training were general and didn’t answer my specific questions. The automatic updates after installation seemed to change a few settings unexpectedly, which confused me further. I expected more step-by-step help or clearer documentation from sales before I committed. I feel like I spent more time troubleshooting and Googling how to use the dialer features than I had anticipated. Because of this, I can’t say I would repeat the purchase under the same conditions without more upfront guidance and support assurance.