Not suited for those who can't or won't spend time resolving billing issues
I experienced significant frustration with the billing and payment process using WFHI software given my situation. The system did not handle unexpected payment errors well, and when problems arose with invoices, the process to get them corrected was complicated and slow. Although support staff were polite over the phone, they could not resolve issues quickly nor provide clear guidance on how to circumvent recurring billing concerns. This experience might suit customers comfortable with navigating these complications and who have patience to reconcile invoicing confusion and delays. However, if you prefer tighter, more reliable payment workflows without needing repeated intervention, this product’s billing system could prove problematic. The sign-up flow itself was fine initially, so if payments always go smoothly, this might not affect you. Unfortunately, for me, this made the overall experience quite discouraging despite otherwise decent software features and training guidance provided for setting up remote workflows.