Not suited for those needing quick pre-purchase answers
From my experience, the sales and pre-purchase communication were frustrating. I remember waiting on a particular evening for a response to a simple query about software capabilities, but I never got a meaningful reply. Outside that, interactions felt slow and often automated, which didn’t help me make an informed decision. For someone who needs quick clarifications before committing, this setup would not work well. It might suit buyers who prefer exploring on their own and figuring things out once signed up, but not for those who want prompt, personalised support beforehand. The lack of timely, specific answers left me doubting if this was the right choice initially. So, I found the experience lacking when it came to responsiveness and clear communication before purchase. This aspect really needs to improve for a better buying experience overall.