Not suited for those needing continuous onboarding help
The training and onboarding started off well with clear initial materials, but it turned out that a lot of the setup was expected to be one-off. After the first few sessions, I found myself on my own to handle ongoing learning and troubleshooting. There wasn’t much structured support beyond the initial training module, which was frustrating. For someone like me who prefers guided, step-by-step assistance consistently throughout the process, this approach did not work well. The dialer and calling tools require hands-on practice to master, and the available training did not fully cover these advanced functions. Additionally, the software updates occasionally introduced features I wasn’t prepared for, without accompanying new training. Overall, the experience would suit self-motivated learners familiar with similar platforms but not those who want continuous onboarding support.