Not suited for those needing clear stepwise guidance
I was hoping the support and communication aspect of the onboarding flow would be straightforward, but the steps didn’t come in a sensible order at all. It felt like I had to jump back and forth between stages, making the setup quite confusing. Though the telephonic support was courteous when I reached out, they seemed to assume I understood the workflow better than I actually did, which didn’t help much. I acknowledge the automatic updates kept the software current without manual intervention, which is convenient enough. Yet, the training material didn’t mirror the actual sequence of tasks I encountered, causing frustration. This setup might work for tech-savvy individuals who can easily figure out processes on their own, but those expecting clear, logically ordered steps probably won’t find this system suitable. The call tools and dialer functioned acceptably once configured, but getting to that point was unnecessarily complicated by the confusing onboarding progression. Payments and invoicing went through smoothly without hassle, at least. Overall, the experience didn’t meet basic expectations concerning user guidance, so I would advise those who need well-structured help to consider other options.