Not suited for those looking for quick support
My experience with their telephonic support started slowly and it took quite some time to get going with the actual working tools. I was hoping for quicker guidance during onboarding but it wasn’t the case. They eventually responded and helped with the setup, although the delay frustrated me. If you prefer hands-on support that gets you started immediately, this might not be the best fit. However, once the initial hold-up cleared, the training and database features were okay to work with. Still, I felt the response time dragged too long initially which made the whole process less smooth than expected. It might suit users who are patient and can wait through slower communication but for those needing rapid assistance it could be disappointing. Hopefully future updates speed things up because the software itself looks promising once you’re past the rough start.