Not suitable if your hours are irregular or unconventional
You need to understand that this software and service won’t suit you if your work hours are anything but the usual 9 to 5. I tried to make it fit my varied schedule, but the entire billing setup is rigid and doesn’t accommodate irregular hours or split shifts. The sign-up process tries to simplify things, but then later the invoicing just doesn’t line up with my actual usage, and that caused nothing but frustration. The dialer tool and database felt okay technically, but I couldn’t get around the billing model not fitting me. When I reached out for help, the telephonic support wasn’t very encouraging about bending any rules or offering flexible options. Basically, if you don’t have a predictable, consistent timetable, this won’t work for you. You’ll waste time trying to make the invoices match your hours and might end up paying for time not worked. Don’t expect flexibility in payment schedules or tailored billing. For my case, this product was more hassle than help because of how rigid the payment and working hours system is set up.