Not suitable if you work outside regular hours
You need to understand that your support availability would not suit someone like me who mostly works late evening or night hours. I found it frustrating that when I hit problems with the dialer or database tools during my actual work session, I couldn’t reach anyone quickly by phone or chat. The advertised telephonic support hours don’t match up with when I’m active, which meant I was stuck waiting, sometimes for hours, just to get a basic answer. The automatic updates sometimes caused disruptions, and again, without timely assistance, I had to figure out workarounds myself. Signing up and invoicing went without much trouble, but that support gap severely diminished my experience overall. If you work standard business hours, this product might work better for you, but if your schedule is different, you could find it less helpful and far more frustrating like I did.