Not suitable if you want fully ongoing setup help
I must say that from my experience, your WFHI software and services come with a setup process that seems mostly like a one-off effort rather than an ongoing guided journey. If someone is comfortable managing a lot of configuration and tuning themselves after the initial onboarding, this might suit them. But for those who expect continued detailed assistance during the entire period of using remote workflow tools, this product might fall short. The sales and pre-purchase explanations seemed decent, but once I signed up, I realized setting up the calling tools and database required quite a bit of self-driven effort beyond what I'd hoped. The automatic updates didn’t fully cover all the workflow adjustments I needed. Also, although the telephonic support team was friendly, they weren’t able to provide much continuous step-wise support, which left me feeling I had to carry much of the ongoing upkeep alone. If you want to dive in and troubleshoot yourself regularly, this could work well. Otherwise, you may find yourself needing more persistent help than you get here.