Not suitable if you expect responsive support
Looking back, I realize that the biggest issue I faced was how unresponsive the support team was when I needed help. The software itself seemed promising during the initial sign-up and training, but as soon as I hit a snag in the onboarding flow, responses were slow or sometimes absent. For someone like me who needed regular telephonic guidance to navigate the calling tools and database feature, this lack of communication really slowed down progress. Other users who are more independent and comfortable figuring things out themselves might find it less frustrating. However, if you expect quick, attentive responses from support, I would suggest looking elsewhere. The automatic updates didn't seem to help with the problems I encountered either, and the invoicing and payment processes were straightforward but do not make up for the lack of timely assistance. Overall, I felt left stranded and quite frustrated with the communication side of things.