Not suitable for those wanting quick help, likely to struggle alone
I concluded early on that this software and its onboarding aren't really suitable for someone like me who prefers intuitive tools with minimal handholding. Although there is telephonic support, the guidance was limited and did not fully clarify my many questions about using the dialer and database effectively. The updates and manuals provided felt insufficient for my level of experience, so I ended up needing repeated clarifications that didn’t come easily. Signing up and payment were okay but that was the only smooth part. For people who require more personal help frequently or expect highly simplified workflows, this might not be a good fit as you’ll probably need help again next time you face issues. If you want a quick, ready-to-go experience without troubleshooting, then I’d suggest looking elsewhere because I found using the training and the tools frustrating instead of empowering. Overall, it’s likely better suited for users who are comfortable figuring things out mostly by themselves or with occasional support.