Not suitable for those wanting prompt support
I expected telephonic support from WFHI to be responsive and helpful, especially since they advertise priority assistance options. In reality, getting timely help was difficult. When I encountered issues with the dialer setup and database synchronization, I reached out expecting fairly quick resolution. However, calls often went unanswered or were redirected multiple times, and responses to email queries took much longer than anticipated. Compared to other software providers I’ve used, this support system fell short of what I expected. Since I rely heavily on consistent communication to solve problems quickly, this level of support would not suit me in the long term. I might try other avenues for assistance, but would hesitate to depend on WFHI’s telephonic support again. For someone willing to troubleshoot independently or who doesn’t need rapid answers, it might be less of an issue. Still, from my experience, I cannot recommend relying on this support if you need prompt and straightforward communication when issues arise.