Not suitable for those wanting hassle-free setup
My experience with WFHI during the pre-purchase phase was disappointing. The sign-up and invoicing process went through, but when problems arose, the system did not handle them well. The support calls were often delayed or ineffective, leaving me to solve issues by myself. They do provide training, but it felt insufficient to handle the complications we faced. The database feature was also confusing and did not integrate properly with the dialer, causing workflow disruption. The automatic updates sometimes caused unexpected downtime, without advance notice. I would not recommend this to users who expect smooth onboarding or prompt assistance when something goes wrong. Perhaps those with more technical proficiency might find it adequate, but for general users, it lacks seamless handling of errors.