Not suitable for those used to better support
My experience with the WFHI telephonic support was quite disappointing compared to other remote workflow tools I have used before. The support communication felt less responsive and not as clear as what I was accustomed to. In previous experiences, I found lively and patient conversations where I could ask follow-ups easily and get precise clarifications. Unfortunately, here the responses were often curt and I had to explain my issue multiple times. The labels and instructions in the software also seemed less intuitive, causing further frustration. I needed to rely heavily on external help outside of the official support, which defeated the purpose of having a dedicated helpline. This limited assistance is likely to suit users who have prior experience with similar setups and don't require detailed help. However, for beginners or those who expect thorough guidance, this would not be ideal. I hoped the telephonic support would bridge gaps during onboarding, but instead, it added to my confusion. Overall, if you prefer quick and clear support interactions, this might not be the best fit, especially if you've come from more responsive platforms before.