Not so smooth sale process, needs better handling
My experience with the sales and pre-purchase phase was somewhat disappointing. Initially, when I signed up and tried to explore the software demo, I faced issues with the access credentials. After reaching out to support, the response time was quite slow, and it took multiple follow-ups before someone responded. The invoicing process was also confusing because the invoice details did not match the options I had selected at the sign-up stage. This mismatch led to some hesitation on my part before proceeding with payment. On the bright side, the telephonic support when finally connected was patient and tried to sort out the issue clearly. However, the lack of proactive communication left me feeling unsure if the software would do the job I expected. The onboarding flow that was promised before purchase wasn't clearly outlined, which added to the frustration during setup. Overall, I found the sales handling and initial customer care lacking polish and coordination. If you ask me how I'd explain this to a friend, I'd say the process started shaky and took time to settle, which made me question my choice a bit even though the final product seemed okay.