Not so great when you can't reach support during your hours
You really need to think about the support hours you claim because they don’t fit with many people’s schedules. I was told the support team would be available when I needed help, but I keep working irregular hours and often found no one was reachable when I actually hit roadblocks. Telephonic support is crucial to me since real-time help saves time, but most times I had to wait hours or leave messages. Even though the chat follow-up was okay, it doesn’t replace immediate phone access. It felt like the assistance system is designed more for standard office hours rather than for varied work patterns, which really isn’t helpful if you want to work late or early. I will grant the support staff are knowledgeable and polite, but that won’t make up for the unavailability. To explain it to a friend, I’d say the support is decent if you work regular schedules, but for anyone outside those hours, it might leave you hanging.