not so great support when things went wrong unfortunately
I faced an issue with the calling tool and decided to reach out to their telephonic support. At one point, the call got dropped unexpectedly, and it took ages to get reconnected with a representative. They were polite but slow in responding to my queries, and their explanations felt a bit generic. I tried asking about how to sort out database syncing problems but didn't get clear guidance. I can't really say the follow-up was consistent; sometimes I felt like I was chasing them. Other than that one lengthy call which was somewhat helpful, the rest of the support interactions felt frustrating. It seemed like dealing with the software hiccups required a lot of patience and self-troubleshooting. I wish they had a better structured communication channel for urgent problems because overall, the handling of issues was disappointing. The onboarding did include some training about whom to contact, but when things actually went wrong, it didn’t feel like solid backing. Honestly, I'd tell a friend to expect to spend some time figuring things out solo unless they have loads of patience.